Neighborhood House Association 2019 Leadership Academy
Leading for Organizational and Service Excellence
Nominations for NHA 2019 Leadership Academy are now being accepted. If you are a current or emerging leader and are interested in attending, please complete the online application. Nominations are due to Training and Organization Development by March 26, 2019.
Dates and Times:
Tuesday, April 16 - 9:00 AM - 4:30 PM
Tuesday, April 30 - 9:00 AM - 4:30 PM
Tuesday, May 7 - 9:00 AM - 4:30 PM
Tuesday, May 21 - 9:00 AM - 4:30 PM
Thursday, May 30 - 9:00 AM - 2:30 PM
Where:
Marina Village Conference Center
1936 Quivira Way, San Diego, CA 92109
Download the Flyer
Leadership Academy Overview
Module 1: Character and Professionalism
- Introduction of Service Excellence and I C A R E model
- Temperament: Understanding self in relation to others, leadership responsibilities, and Service Excellence
- Healthy Mindset: Demonstrating sound character and ethical conduct
- Lunch
Module 2: Developing an Effective Leadership Style
- Empathic and cognitive listening
- Healthy Heart: Exercising greater good principles to foster trust and build healthy relationships
- Interaction Styles: Managing self in relation to others, one’s leadership role, and the I C A R E model
- Avoiding burnout—self-care, wellness and vitality
- Wrap up
Module 3: Performance Management & Accountability
- Strategic and critical thinking
- Clearly communicating vision and expectations; establishing a monitoring system; and following up
- Successful conversations
- Giving and receiving feedback
- Coaching for greater effectiveness
- Lunch
Module 4: Communications & Coaching Practice Lab
- Listening
- Giving feedback
- Coaching
- Inspiring others
- Wrap up
Module 4: Customer Relations & Engagement
- Serving each other and clients with excellence
- Responding constructively to and managing conflict
- Cultural humility: setting the tone for respect, inclusion, and equity
- Lunch
Module 5: Change Management and Team Work
- Cultural humility (continued)
- Fostering cooperation and optimal team performance
- Understanding, anticipating, navigating, and leading change
- Wrap up
Module 6: Community, Politics, Money & Legal Matters
- People, influence, negotiations, and politics
- Working effectively across functions, sites, and departments
- Understanding pertinent legal and budget matters
- Lunch
Module 7: Reflection, Perspective, Planning & Action
- Learning Community Peer Feedback
- Individualized Leadership Development Commitments and Action Planning
- Wrap up
Module 8: Difference Making and Return on Investment
Graduation Preparation
- Participants’ capstone commitments
- Participants’ presentations
- Keynote address
- Presentation of certificates
- Lunch
Module 9: Reflection, Perspective, Planning & Action
- Dialogue circle
- Accountability pairing
Academy is offered to NHA employees at no cost. Nominees must be approved by department Vice President/General Manager. Selected candidates will be notified via email.