I C.A.R.E. Academy (Customer Service)

I C.A.R.E. Academy (Customer Service) is a customer service workshop designed to support participants in enhancing their ability to deliver "Service Excellence."

Service Excellence is “Consistently delivering exceptional service that demonstrates ‘I CARE’ and builds a positive reputation and support for the organization. Demonstrating:
Integrity Courtesy Attentiveness Responsiveness Excellence

Learning objectives focus on improving participants’ ability to successfully:

• Establish rapport and build relationships
• Provide superb client/customer service
• Handle difficult client/customer interactions
• Foster healthy internal team dynamics
• Build a positive reputation and support for your organization

• Becoming a More Authentic & Influential Leader
• Leading For Organizational Excellence (A.K.A. Leadership Academy)
• Career Transition Program
• Creating And Sustaining Culture Change
• Cultural Competence
• Conflict Resolution & Negotiations
• Diversity And Diverse Learning Styles
• I C.A.R.E. Academy (Customer Service)
• Personality In The Workplace
• Maintaining High Performing Teams In The Midst Of Change
• Strategic Planning
• Team Building
• Sexual Harassment Prevention and Human Equity Workshop

InnoVisions is a social enterprise of
Neighborhood House Association (NHA)
Learn More About NHA