LEADING FOR ORGANIZATIONAL EXCELLENCE
(a.k.a. Leadership Academy)

Focus and objectives:

Developing an Effective Leadership Style (Day 1 • 6.5 hrs)

• Manage and leverage their personality and interaction style
• Enhance decision-making
• Anticipate, respond constructively, and resolve conflict
• Connect/work more effectively with, influence, provide direction, and inspire others

Performance Management and Coaching (Day 2 • 3.5 hrs)

• Establish a performance management system
• Give and receive feedback
• Coach and develop staff

Team Work and Service Excellence (Day 2 PM • 3.0 hrs)

• Foster a culture that encourages team work and serving clients and each other with excellence

Communications for Professionals (Day 3 PM • 3.5 hrs)

• Listen/receive, retrieve, and pass on information accurately and with consistency
• Organize and deliver messages in a compelling manner that captures and maintains others’ attention
• Prepare for, facilitate, and follow-up after meetings

• Becoming a More Authentic & Influential Leader
• Leading For Organizational Excellence (A.K.A. Leadership Academy)
• Career Transition Program
• Creating And Sustaining Culture Change
• Cultural Competence
• Conflict Resolution & Negotiations
• Diversity And Diverse Learning Styles
• I C.A.R.E. Academy (Customer Service)
• Personality In The Workplace
• Maintaining High Performing Teams In The Midst Of Change
• Strategic Planning
• Team Building
• Sexual Harassment Prevention and Human Equity Workshop