Inspiring Excellence in Leadership and Service through Compassion!
The I C.A.R.E. Academy is designed to improve participants’ ability to demonstrate effective emotional intelligence and compassion. These skills are essential to achieving optimal success as a leader, team member, and/or service provider. They also lay the foundation for advancing EDI (Equity, Diversity & Inclusion) efforts.
The Academy consists of 14 hours of facilitated learning activities that can be delivered in 2-full days (7-hour sessions) or in blocks of 2 or 3.5 hour sessions, whichever best supports your organization’s needs. Modules 1, 2, and 3 of the I C.A.R.E. ACADEMY are designed to equip participants to deliver Service Excellence with enhanced ability to self-regulate and demonstrate effective professional presence, compassion, and emotional intelligence skills. Module 4 is designed as an additional component of the Academy to equip culture change champions and leaders in fostering and maintaining a culture of Service Excellence.
Designed to enhance participants’ character, professionalism, emotional intelligence, mindfulness, and self-regulation | 3.5 hours
Designed to advance participants’ development of an effective interaction style, relations intelligence, mindfulness, and self-management | 3.5 hours
Designed to improve participants’ ability to provide quality and compassionate service | 3.5 hours
Culture and change leadership (This module is for Change Champions and Leaders. To be completed after completion of Modules 1, 2 and 3.) | 3.5 hours